Our company provides a refund option if corals are received in a deceased state upon arrival (DOA). To initiate a refund request, it is necessary to notify us within one hour of receiving the delivery. The refund will be issued in the form of store credit, with the deduction of shipping costs. Please submit clear photographs of the coral inside and outside of the packaging. For any inquiries or clarifications regarding our refund policy, don’t hesitate to contact us via email at [email protected].